FREQUENTLY ASKED QUESTIONS

During this corona crisis

ABOUT VISITING US

 

Theatres may receive visitors. Why aren't there any shows?

When Luxor could only receive 30 visitors, we could not think of a viable plan. With the loosening of the measurements which the government announced on the 24th of June however we may and can receive you in the near future. From August 1st we are ready to receive visitors for special shows in an intimate setting. Please check our homepage voor new announced shows. 

 

What can I expect when I visit the theatre?

From July 1st 2020 Luxor can receive guests. A visit to Luxor Theater remains the nice experience you know us by. Despite the distance, the auditorium remains its intimate feel because we extended the stage of the new Luxor Theater. There are chairs and tables to sit here, or you can sit in the usual theatre chairs at the back of the auditorium. We can receive up to 400 visitors per show. 

Of course we will make your visit as safe as possible. We do so by:

 

  • We ask you to stay at home when you experience health issues
  • We ask you to keep 1,5 m distance from other visitors and our staff
  • When you come in, you can desinfect your hands en please make sure to follow the usual hygienic guidelines (sneeze of cough in your elbow, use paper towels, don't shake hands, wash your hands regularly).
  • We you come in, we will ask you about your health. If we think your health is a risk, you cannot enter the building.
  • You can pay with card only.
  • Please use the stairs (only 1 person is allowed in our elevators)
  • In the auditorium a staff member will point where you can take a seat. Of course we make sure you sit at an appropiate distance of other visitors.
  • Doors will be open as much as possible, so you won't have to touch door handles.
  • Please follow all instructions from our staff. They show you the way and can answer your questions.
  • Bar- and desk employees are protected by plexiglass. Some wear gloves.
  • The wardrobe is out of use. You can take your coat with you.
  • Our theatre is cleaned daily.
  • The air in our theatre will not be circulated but is sucked in from outside. 

 

 

 

ABOUT YOUR TICKETS

 

I have tickets to a show up and including May 31st. When do I hear from Luxor?

We e-mailed all ticket buyers on March 25th. We used the e-mailaddress that tickets were bought with. Be sure to check your spamfilter if you didn't receive an e-mail. Customers without an e-mail address were called.
Maybe you bought your tickets to a Luxor show somewhere else, like NTK, Eventim or Ticketmaster. They will inform you on the show and your tickets. If you bought your tickets with us, we will in inform you. 
 
On this page  you can check which shows are rescheduled.

 

Why do I get a Luxor Tegoedbon (voucher)? 

Of course we hope you will visit Luxor Theatre another time. With the voucher you can pay for that visit.  

We hope that we can resist the economic impact the corona measures will have. More than 80% of our income are from public, the rest come  from subsidies and sponsoring. The subsidy we get is too small to keep our business up and running. Most of our income is gone sinds March 11th. 

With the Luxor voucher we create financial space to keep our staff employed and to work on new shows, which you can enjoy in the future. With this settlement not only Luxor, its producers and its artists are helped, but also all those people behind the scenes, like box office or catering employees, set builders, technicians, script writers and directors of our artists 

This settlement is nationwide, and will be applied by all theatres, pop stages and festivals and is regocnized by ACM (Authory Consumer and Market) and by the government. 
Read the nationwide settlement ‘Ticketgelden Coronacrisis cultuur- en sportevenementen’ here (in Dutch). 

  
More background information on this nationale settlement, you can find here (all-in Dutch): 

 

When do I get a voucher? 

You get a voucher when a show is cancelled. The value is the same as your tickets (plus any transaction fees).  

 When we can reschedule a showyou can choose to receive tickets to the new show or a Luxor voucher 

 

What is the validity of my voucher?  

The Luxor Voucher is valid until July 1st 2022. So there is over two years time for you to buy tickets for another show you like. If you haven’t (completely) cashed your voucher by that time we will deposit the (remaining) amount to your bank account. We will be in contact in due time. 

 

How does the Luxor voucher work? 

When you book your tickets at the box office or by telephone, please say that you would like to pay with the voucher you receivedOur employee will ask for the Vouchercode, which is on your voucher. 

 When you book your tickets, choose for ‘Luxor waardebon’ when you reach Betaalwijze (Payment method)Then you fill in the Vouchercode which is on your voucher. 

 The value of the voucher will be deducted from the total amount of your order. If the total amount of your order is less than the value of your voucher, the remaining value is still on your voucher. 

 

Can I donate? 

We would love thatWith your donation we can make sure that you can enjoy great shows in Luxor Theatre in the near future. You can reply on the e-mail you will receive from us about the show we cancelled.  
 

Can I get my money back? 

When you haven’t (completely) used the Luxor voucher before July 1st 2022, we will be in touch about refunding your money. 

When you want your money back immediately, you have that right as a consumer. You can let us know by reacting on the e-mail you will receive from us about the show. According to the law, you will receive your money: 

  • Within 3 months after the date of the cancelled show, in case a show couldn’t be rescheduled. 
  • Within month after the date of the rescheduled show. 
     

We’d be very greatful however if you choose for new tickets of a Luxor voucher. Then we will be able to make wonderful shows, you can enjoy in Luxor Theatre. The government is also supporting the settlement. 

 

Can I  return my tickets (from June 1st) for a Luxor Voucher?  

Not at this moment. For the time being we don't take any tickets back of give a refund in vouchers. 

Just like all Dutch theatres, we can mention compensation when we know when and if shows can be rescheduled. All ticket buyers will receive an e-mail when we know more. Theatres

  

Will shows go on from August 1st? 

We follow all guidelines from the government and the RIVM (Netherlands National Institute for Public Health and the Environment) and have to guarantee all our guests 1,5 meter distance. That's why all shows up to July 31st are cancelled. From August 1st we can offer shows in a more intimate stting. Visiting our theatre remains the nice experience you expect it to be. Despite the distance, the auditorium remains its intimate feel because we extended the stage of the new Luxor Theater. There are chairs and tables to sit here, or you can sit in the usual theatre chairs at the back of the auditorium. We can receive up to 400 visitors per show. Please check our homepage for newly announced shows.


 

What can I do to support Luxor and cultural industry?

For most Dutch entrepeneurs  this is a very difficult time, als for us as a cultural company. That is why your support is important for us. You can help Luxor Theater in differtent ways: 

  • Buy tickets!
    Best thing is to keep buying tickets for future shows. A lot of shows for the next theatre season (from september 2020) are on sale. Taka a look!

  • Buy a Luxor Voucher (you decide the amount)
    The Luxor Voucher is valid limitless for all future shows in Luxor Theater. You can pay with it online, by telephone or at the box office. Or as a gift for someone!
    Buy your Luxor Voucher here

  • Buy a Podium Cadeaukaart (you decide the amount)
    The Podium Cadeaukaart is valid for 300 concert halls and (theatre) venues in Holland.
    Buy it here (Dutch)

  • Follow Luxor on social media
    With more followers we can expand our possibilities 
    Instagram  Facebook  YouTube

 

How can I reach Luxor Theater?

We kindly ask you to send your questions only by e-mail to  kassa@luxortheater.nl
Monday - Saturday from 10:00 - 16:00 we will try to answer you as soon as possible.

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